All communication, one place — with AI
Unify calls, SMS, email, chat, and video into one platform with AI-powered answering, automation, and real-time patient insights.
What is omnichannel patient communication software?
Omnichannel patient communication software centralizes every communication channel — phone calls, SMS, email, live chat, and video — into a single platform. Instead of managing separate tools for each channel, practices use one unified inbox with full patient context, AI automation, and real-time insights.
Why healthcare communication systems are inefficient
5 separate tools. 0 unified view.
One platform for all patient communication
Unified inbox
Every patient conversation — calls, SMS, email, chat — in one centralized inbox. No switching between tools.
Call recording & transcription
Full recordings with AI-powered transcription, searchable history, and CRM integration.
Telehealth sessions
Video consultations built directly into the platform — no third-party app required.
Team collaboration
Internal channels, task assignment, file sharing, and conversation handoffs between team members.
Patient context cards
Every conversation shows the patient's full history — appointments, treatments, billing, and prior messages.
Automated workflows
Trigger follow-ups, reminders, and escalations based on conversation events and patient status.
AI-powered communication automation
Intelligence built into every conversation.
AI answering service
Automatically answer routine patient inquiries — appointment availability, office hours, insurance questions — without staff involvement.
AI call summaries
Every call auto-summarized and tagged with patient context, action items, and follow-up requirements.
Sentiment analysis
Real-time sentiment detection on calls and messages — flag frustrated patients for immediate attention.
Missed call handling
Automatically follow up on missed calls with SMS or callback scheduling — no patient inquiry is left unanswered.
Smart routing
AI routes messages to the right team member based on content, urgency, and patient history.
How Borna Connect works
Connect channels
Link phone, SMS, email, chat, and video to one platform.
Unified inbox
All conversations appear in a single, searchable inbox.
AI processes
Every interaction is summarized, tagged, and routed automatically.
Team acts
Staff respond, follow up, and collaborate — without switching tools.
Why Borna Connect is different
Traditional approach
Borna Connect
True omnichannel — not a collection of integrations.
FAQ
Ready to unify your patient communication?
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